1. Webcast viewing instructions for Windows XP Service Pack 2 Users

2. What can I do on this site?

3. How do I find a CME program? 

4. Why should I register to use this site? 

5. How can I register to use the site? 

6. How can I update my personal information? 

7. How can I register for CME programs? 

8. How can I view more information on a specific program?

9. What can I do if I forget my password? 

10. How can I get a report listing all of the CME credits I have earned through the ACHL? 

11. How do I get an on-line certificate for the programs I have attended? 

12. How can I take a posttest? 

13. How do I print a certificate? 

14. Which browser is recommended for optimal viewing of the e-CME Portal? 

15. Message Text “Email already exists. Please verify.”

16. What if I do not have an email address?

17. Why am I not able to hear the Webcast audio or to view the Webcast video?

18. After I click on the View Webcast link, I can only hear AUDIO, no VIDEO.

19. How do I enable cookies?

Webcast viewing instructions for Windows XP Service Pack 2 Users.

To allow the Webcast to run properly please follow these instructions for your Internet Explorer,

• Turn the Pop-up blocker off: On the Tools menu, point to Pop-up Blocker, and then click Turn Off Pop-up Blocker.

After viewing the Webcast you can reset the above options as follows,

• Turn the Pop-up blocker on: On the Tools menu, point to Pop-up Blocker, and then click Turn On Pop-up Blocker.

What can I do on this site?

You can register for continuing medical education (CME) programs and activities; take the posttest for CME programs that you have attended; print out CME certificates that you have earned by participating in programs; and, in the future, track the CME credits that you have earned through ACCESS Medical Group programs. 

How do I find a CME program?

You can find CME programs at the home page. The programs are broken by program type.  To select an event by program type, click on the program link. 

Why should I register to use this site?

Registering to use this site makes all future e-CME Portal interactions easier for you. Once you have registered, you do not have to register again. This means that when you register to attend specific CME programs, take a posttest, or print a certificate, you will not have to re-enter any personal information after your account has been created.  

How can I register to use the site?

The first time you visit the e-CME Portal, click on the “New Users: Register” link at the left bar. Fill out the registration form that will appear, and click on the “Submit” button. Your ACHL e-CME account will be created. 

How can I update my personal information?

Once an account is created, you can update personal information by clicking on the “Update Profile” link at the left bar after you have logged in.   

How can I register for CME programs?

You can find CME programs at the home page. The programs are broken by program type. To select an event by program type, click on the program link. 

After you have selected a program, detailed information about that specific program will appear in the window. To register, click on the "Register" button at the top or bottom of the screen. This will take you to the registration form if you are logged in. If you are not logged in, you will be prompted to do so. Fill out the form, and click the “Confirm” button. A confirmation letter will instantly appear, which you should print and keep for your files. Registration information will also be sent directly to your e-mail address. 

How can I view more information on a specific program? (eg, objectives, faculty information, accreditation, meeting details) 

To view more information, select the program by program type. You will be taken to the detailed information about that specific program. In addition to general information, these program pages may contain the following: Program Objectives, Faculty/Chair Information, Accreditation Information, and Meeting Details.

What can I do if I forget my password?

There is a “Forgot Password?” link on login/register page of e-CME Portal. Click on this link, and enter your e-mail address when prompted. Click on the “Submit” button, and your password will be instantly e-mailed to you. 

How can I get a report listing all of the CME credits I have earned through the ACHL?

This feature is currently unavailable. It will be available in the near future.   

How do I get an on-line certificate for the programs I have attended?

• Click on the link labeled “Get Certificate” at the top menu bar.

• Enter the Certificate Code that was given to you at the time of the program. If you do not have the certificate code, contact ACHL at 773-308-7950

• Certify that you have attended the CME program

• After submitting the above information, you will be prompted to log in if you are not logged in yet

• If this is your first visit, you will be prompted to create an account on accessCME.org

• After logging in you will be asked to participate in a quick evaluation

• Once the evaluation is completed, your ready-to-print certificate will appear

How can I take a posttest?

Posttests are offered with Webcasts only. 

• Click on the title of the Webcast on the Home page

• Click on "Take a Posttest" button

• You will be prompted to log in if you are not logged in yet

• If this is your first visit, you will be prompted to create an account on accessCME.org

• The posttest form will appear after this verification

• Complete the posttest form, and click on “Submit”

• Your results will be generated automatically. If you pass the posttest, you will be asked to complete a quick evaluation form, and then your ready-to-print certificate will appear

• If you fail the test, click on the link so that you may retake the test

How do I print a certificate?

Make sure that a printer is installed on your computer. Click on the printer icon, or select “Print” from the pull-down “File” menu and click the “OK” button in the pop-up window. Keep the printed certificate for your records.   

Which browser is recommended for optimal viewing of the e-CME Portal?

The e-CME Portal is best viewed using Internet Explorer 4.0 or higher with 1024x768 screen resolution. The site can also be viewed using America Online or Netscape.

Message Text “Email already exists. Please verify.”

Explanation: The above message is displayed when a matching e-mail address is found in the database. Two users cannot have the same e-mail address.

Resolution: Please verify the email address entered. If you are already registered with the ACHL, please login using your e-mail and password. If you forgot your password, please request it through “Forgot Password”.

What if I do not have an email address?

If you do not have a valid email address, you will not be able to register through the ACHL e-CME portal. Please contact the ACHL at 773-308-7950 to register via phone or fax.

Why am I not able to hear the Webcast audio or to view the Webcast video?

In order to hear a Webcast audio and view a Webcast video you need to have Microsoft Internet Explorer 4.0 or higher installed on your computer. Click here to download the latest version of Internet Explorer.

After I click on the View Webcast link, I can only hear AUDIO, no VIDEO.

This problem occurs when you do not have the latest codecs on your computer. Please download and install Windows Media Audio and Video 8.0 Codecs.

How do I enable cookies?

Windows IE 6.x Browser

1. Select Tools
2. Select Internet Options
3. Select the Privacy tab.
4. Select Advanced
5. Deselect override automatic cookie handling button
6. Click on the OK button at the bottom of the screen.
7. Click OK to exit

Windows IE 5.x Browser

1. Go to Tools on the menu bar
2. Pick Internet Options
3. Click the Security tab
4. Select the Custom Level tab
5. Under "Allow Cookies that are stored on your computer" click "Enable"
6. Under "Allow per-session cookies (not stored)" click "Enable"
7. Select OK, Yes you want to save the settings

Windows IE 4.x Browser

1. Go to View on the menu bar
2. Pick Internet Options
3. Click the Advanced tab
4. Go down to the Cookies section
5. Click "Always Accept Cookies"
6. Click OK

Windows IE 3.x Browser

1. Go to View on the menu bar
2. Pick Options
3. Click the Advanced tab
4. Go down to the Cookies section
5. Click "Warn Before Accept Cookies"
6. Click OK

Netscape 7.x

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice:
   • Disable cookies
   • Enable cookies for the originating web site only
   • Enable all cookies
   • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 6.x

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice:
   • Disable cookies
   • Enable cookies for the originating web site only
   • Enable all cookies
   • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 4.x

1. Go to Edit on the menu bar
2. Pick Preferences
3. Go to the Advanced option on the Category menu
4. Click the check box next to "Accept All Cookies"
5. Click OK

Netscape 3.x Clients

1. Go to Options on the menu bar
2. Pick Network Preferences
3. Click the Languages tab
4. Click the checkbox next to "Enable Java"
5. Click OK